It’s been a while since I wrote about expose, but finally I am sitting at the Munich airport again, which is my favorite time to write blog posts. From a technical point of view, expose is in the final phase of being polished. We’ve worked with the designers at SNK to create great user interfaces, ironed out a few bugs here and there and are currently thinking of two showrooms (Munich and New York) to install this prototype. While these discussions and the details will need a few more weeks, I think technically this prototype is locked-down and done. So it’s time to take a final look at it and wrap it all up. Continue reading
Finally an update on the latest developments around expose, our location / action tracking prototype that we develop on top of YaaS. You might remember that we track the location of RFID labels via the location readers. Besides locating the labels, we also have developed an “action reader” subsystem that is used to engage with the user of the RFID label on a 1:1 basis. For the action readers, the user has to actively place his RFID label close to a small matchbox antenna to be scanned. Below is the updated system architecture:
While the architecture / framework for all action readers is the same (they send their scanned labels to a common backend API), we reference the correct screen that is intended to be shown in the tablet screens based on the specific MQTT topics that are used. The action readers post to the backend including the tenant/reader Id information which will forward the data to the appropriate screen, connected via Socket.IO.
Right now we have completed these action reader setups:
- signup: a kiosk where new users with fresh RFID labels are onboarded or may change their data
- bar: a kiosk where either an employee or a barkeeper can log some drink that he takes out of the fridge.
- party: a party booth that allows you to have a personalized party based on the data that we know about the user.
For this post, I wanted to specifically pick the party action reader system. It consists of:
- an action reader that is tied to the
- tablet screen for the party booth and
- the party booth itself
The action reader system looks like this:
The real fun comes in when you look at the party booth. It’s a pretty nice system with a raspberry PI at its core.
Right now, the booth looks rough 🙂 But we’re in discussions with a local artist to create some booth building/boxing around this. It’s already a lot of fun to use, believe me!
The software of this system is running on node.js, starting automatically upon booth and so far quite stable. The sequence for using the booth is this:
- a new user comes into the booth and holds his RFID label close to the action scanner
- the tablet screen (here: our TV screen) is showing a welcome message and the color and music choice of the customer. These data are left by the user during the onboarding/signup process
- the party booth raspberry pi will start playing back the music according to the profile.
- the dotstar LEDs are colored according to the profile – in combination with the rotating disco ball, this creates a nice atmosphere in the booth later
- the fog machine turns on for a few seconds, so the bottom of the box will be filled with fog
- while the user is in the booth and the music is playing, pictures are taken via the raspberry pi camera. These pics appear in real-time on the tablet screen.
- once the party is over, all pics are aggregated into an animated gif and again shared to the tablet screen.
- the user can now select one image an it will be shared to the ylabsparty twitter account. have a look it’s already pretty cool!
All right – good for now, ready for the weekend. I hope to update you soon again, till then follow us via the ylabsparty twitter account!
Internally code-named “expose”, we’re working on a new Hybris Labs experiment that is finally big and good enough to be blogged about. While it has been maturing for a few weeks now, it’s still in it’s infancy and many parts will prosper over time. What is it about? It’s all about using RFID readers to track the physical location of RFID tags (associated to opt-in colleagues) at our office in Munich. The proximity to the YaaS (hYbris As A Service) teams allowed us to create the complete architecture based on this platform and I am really thrilled to give you an idea about it with this blog post.
The system is currently still small, but also big enough to make technical sense. We have a setup of up to 5 RFID readers which are mapped against 5 locations (POIs, point of interest). These are two meeting rooms and 3 “areas” in the Hybris Munich office.
Before I go into detail, I’d love to cover the topic of privacy/security/etc. Are we saying that we would like to equip future customers with RFID labels to track them? No, we are not. This is an experiment, yielding a general-purpose location tracking API and means to process these events. RFID is a technology that we’ll likely use at events to generate these location-events in a very quick fashion. It brings the demos to life, as we’ll be able to consume many, many events over a short time. So keep that in mind.
The big picture
Just for the purpose of this post, I created the first architecture diagram. Let me step through the architecture, so you get a good understanding.
At the very top, we have the RFID tags (sometimes called RFID labels) that have tiny micro-controllers and larger antennas around them. Those are the items we track. Each of these have unique IDs in their memory. They are passive, meaning that they don’t have a power supply of their own – they are powered by the energy that the RFID antennas in the next layer supply to them. Up to 4 antennas can connect to a RFID reader, which is the “edge computing” element if you like. The RFID reader constantly scans for tags via the antennas and sends HTTPS POST requests to our back end services every 3 seconds. The data that these requests include is pretty basic: the reader’s MAC address and essentially a list of tags and the antenna (the port of the reader) that scanned the tag. Our RFID readers are from Impinj, a partner of SAP Hybris that we have used in the past for prototypes such as the Changing Room. Our main REST endpoint, the expose service, is a node.js based cloudfoundry web app which is “YaaS-ified” by registering it as a YaaS service. This will later allow us on to setup security via OAuth2, metering, billing, etc… Another part that is currently purely fictional (as it does not yet exist) is the expose builder. The builder component will later allow a business user to administrate the setup. We’ve designed the whole system to be tenant-aware, which makes it easier to reuse for other events and purposes. Below the custom components (the expose service and builder module) you’ll find many core YaaS services that we are currently using: OAuth2 for getting access tokens to tenant-specific services such as documents (location history), customers (each RFID tag is associated to a customer object) and so on.
In a nutshell, we created a RFID-based location tracking system, which tries to be as technology-independent as possible. We’ve worked hard on the algorithms that try to determine the location of the RFID tags even though multiple readers scan the tags and send these requests with a few seconds offset to the back end service. Our system is based on the rules of simplicity and honesty. We acknowledge that RFID has its shortcomings when it comes to tracking locations, for example we simply cannot scan tags that are “hidden” behind bodies. Therefore, the location that we emit will have an quality indication such as being
- “fresh, insecure, just one-time scanned”
- “safe, constantly scanned for several seconds” and
- “stale, no more updates for this tag for some time”
Here are some early screenshots before beautification by our artists in residence (SNK).
The zones UI (above) is a real-time view into the location tracking system. Updated via a socket.io connection, every second it shows all tags with associated customer accounts and their location state. Looks like I’ve been at Labs some time (therefore “safe” location), Agnieszka was “freshly scanned” at the cafe in the 4th floor and Ulf also just walked into the kleve meeting room.
Another view option is the map view. Terribly ugly right now, but technically already showing the data. We’ll change the UI soon and the concept behind the map – probably it will have the character of a heat map.
Our first analytics UI will show the safe locations over the last 24 hours. It gives you an idea which areas are most frequented.
Probably the roughest of the UIs (but hey, we have nothing to hide, have we?) is the journey UI. Per user, you can see the safe locations in a journey view (and again just the last 24h).
While we already have a few UIs, the main focus at this point has to be on the technical aspects and to make the core RFID system run really well. We need to properly test the system with our colleagues and continue to find and fix bugs. But when it comes to big features that are currently in our heads, these are:
- support for so-called “action readers” that will be tied to a location, but also to a specific action. In terms of an event, this might mean actions performed at the reception (new user signup) or the bar (2 cappuccinos). These actions are part of the journey elements and will probably be visualized in such a UI. This will also bring up interesting integrations with other YaaS core services such as the cart. As we already have customer accounts, this should be easy.
- integration with SAP Hybris Profile to be able to do things like: “customer’s similar to you also visited these locations”, etc.
- once we’re stable enough: optimized UI’s – kiosk-style location maps etc. for the events. Also: a builder module for easy configuration of the system per tenant.
Please help us! Carry the RFID tags, check the UI’s provided to see if it makes sense, talk to us if you have questions!
The last time I asked Andreas what on earth he was doing, his desk was full of Lego. Quite a valid question in that case. The result of this work is called Augmented Commerce.
This time things look a little more ‘conservative’…
…but still: “Andreas, what technology are you just working on?”
“I’m working with some old friends of hybris labs: a Raspberry Pi and an Arduino. And of course we have the usual suspects like Neopixel rings and so on… But this time we’re also trying to connect to YaaS.”
“Ok, now what connects to what? What does what and why?”
“The Raspberry Pi does the talking to the YaaS platform, taking control of the whole process. And the Arduino is responsible for the hardware stuff, like LED’s and proximity sensor. This time we’re also using a coin slot which is kind of new. Basically, we’re trying to enable the customer to pay on the YaaS platform with coins.”
“So, we’re building a smart vending machine…”
“I wouldn’t call it that, because it can be more. The idea is that you can connect anything to what we’re building here. We’re not providing a complete vending machine, but only the YaaS-connection. You have your front end through which you can pay and interact with this device, but it’s only the interface of YaaS. What you connect it to in the end is up to you.”
“Apart from lights flashing when I throw in a coin, what else happens? There’s something going on with NFC or RFID, right?”
“At the moment it’s RFID (developer language for: ‘I’ve got no idea if this is going to work. It could be anything at the end. RFID, NFC, telepathy…’). The idea was that somehow you have to authenticate yourself to access your YaaS account. We wanted to do this with RFID, at least that’s the plan for the moment (for translation see above). So, you go up to the machine and through the proximity sensor it notices you’re approaching. It greets you and says ‘Hello, please swipe your card, NFC tag, RFID token, whatever… (Ok, now I’m being a bit mean. To be fair, the things Andreas builds usually work really well. There is a reason his second name is Brain.) Once it knows who you are, you can order the product of your choice. Then you are asked to please pay. You can either throw in coins, or you use the credit you already have on your YaaS account, or you pay by Bitcoin.”
“So, you can either pay physically or digitally via your account. But when you overpay with coins you don’t get any change back, right?”
“That’s the idea, because it simplifies our device. We only take money and don’t return any…”
“Makes sense, sounds good.”
“…yes. What you overpay goes directly to your YaaS account and you can use it the next time.”
Thanks Andreas, we’re curious to see the finished prototype.
…prototypes…one day you’re permanently checking the wiring and connections, and the next day they send you a postcard from the other side of the Atlantic.
(Adrian Missemer & Bahaa Badran)
No, not Adrian and Bahaa! Our Changing Room! But of course, to know that our colleagues in Canada would take good care of our baby was very comforting for us. Thanks guys!
If you’ve been following our work, you might have heard that we often were confronted with the ‘problem’ of being requested to attend at more events than we could possibly cover with our small team. (Boo-hoo-hoo! Everybody thinks our stuff is cool and worth showing, how annoying!…) Okay, our team has grown lately, but it still is difficult to make everybody happy (Not quite in line with our slogan there…). Just to clarify, it’s not always the lack manpower that is the problem. Sometimes the logistics can become a little complicated too. But without a question, receiving good support from local offices near the event location will vastly increase the likelihood of showing hybris labs prototypes at those events.
With some prototypes this will be easier than with others. But please take a look at the photo below. You can show the changing room without having to build an actual cabin! It works perfectly like that!