Keyword extraction from search queries is a fundamental aspect of conversational commerce. In this article I illustrate a simple but effective way to get relevant entities from user’s utterances and rank them against an unstructured product catalog and an ontology database. The primary purpose of a conversational application is to... read more →
Charly is evolving and from now, all business transactions are backed by Hybris Commerce. This is the first round of series of upcoming integrations between Facebook Messenger, one of the leading instant message applications, and the core operational system for order and inventory management, made by Hybris. The complete shopping... read more →
I worked recently in a small prototype that combines NLP analysis and semantic datasources for answering simple generic questions, by learning how to get the informations given a fairly small amount of question/answer pairs. (more…)
One of the most demanded feature in chatbots is the ability to automatically provide helpful informations. Users might ask about how to pay the purchases online, how to return an defected item, when the purchase could be delivered or just about the opening hours of a shop. (more…)
Take a look at our Hybris Labs Chatbot Charly doing his daily work. Busy bee, the little fella...
"Does the air conditioning really need to be this cold?", "This artificial light is starting to give me a headache.", "I need to get some fresh air!" - these are common statements you hear or utter at most conferences or trade shows. Everyone who has ever spent a full working... read more →
The SAP Hybris Customer Experience Summit is an exclusive event, held in Orlando as a part of SAPPHIRE NOW, for top executives and leaders in Marketing, Sales, and Commerce. Of course Hybris Labs was very happy to be asked to contribute two prototypes to the event. There was just one... read more →