"big hit" in Singapore

That’s the reaction to the Hybris Labs Changing Room at the 4th Annual Customer Experience Management Summit, currently being held in Singapore – “a big hit!”. The internal reaction… but the general feedback can’t be far off, because the setup looks pretty cool.

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The local team did a great job putting the demo together with some remote support from us. Nice one!

We haven't lost our Funk…

…y Retail. It’s in Chicago. We’re still catching up on a few events from the past few weeks. Now, Bullseye has definitely become our most popular prototype due to its simplicity and the mere fact that it can be shown without anyone from the Labs team being physically present. Through the success of this approach we have gained confidence to apply the same course of action to other prototypes. In this case our colleagues in Chicago showed Funky Retail at IRCE (Internet Retailer Conference + Exhibition).

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Here’s what Kevin had to say about the event:

“In summary, the show was good and there was interest in the Funky Retail concept. IRCE attracts smaller retailers, many without physical stores, so the there was less traffic compared to NRF. But overall those that did visit the Funky Retail display were very interested. Their number one question was ‘Who is using this?’. And many discussed the possibility of using such an interactive display within their own retail environments or how to put such a display into retailer selling their products.”

Well done, guys! Everybody’s happy!

Flexibility matters!

You might know about the difficulties we’re having to satisfy the high demand for Hybris Labs prototypes at numerous events. The sensitivity of some of the prototypes made it necessary for us to travel to most of these events to secure the functionality of our demos. On top of that, adapting the use case to the local needs was just not possible. But with Bullseye this has now changed! Not only that all you need fits into these boxes…

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…the setup is simple and thanks thanks to YaaS we’ve won the flexibility to configure the prototype if we receive assistance from teams at the event location. We can support from a distance and those organising the event can decide how they want to design the booth. Like our SAP colleagues in Luxembourg did…

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We sent them the parts together with a setup guide, had a bit of a chat, and voilà…all systems up and running!

Well done, Luxembourg! Everybody’s happy!

The new age of ordering…

…beer! Yup. We tried to replace alcohol with sweets, but with the temperatures rising we started to get thirsty. So we’re now back on familiar ground. Surprised? In that case you seriously need to start following our blog more frequently!

Bullseye is now a beer selector!

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But it wasn’t simply the short spell of summer that drove this innovation for the public house landscape. Earlier this year we had a few visitors from HEINEKEN®. We gave them a tour of the Labs showroom and they got hooked on the Smart Wine Shelf. “No, no, no!”, we said, “The Wine Shelf is so 80s… 90s, 00s, 10s, whatever! The next generation of in-store customer engagement is called Bullseye.” Transferring the essence of this use case to their own business world, our guests immediately saw potential to help customers find the perfect match in the growing craft beer market and invited us to be a part of the ‘INEX marketplace at HEINEKEN® Commerce Week.

So, we made a few modifications (super easy thanks to YaaS)…

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…got a customised look (thank you SNK)…

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…and a really cool booth setup (thank you HEINEKEN®).

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We really love these kind of collaborations, because it helps us to validate the usability of our prototypes and present them to a different kind of audience. Thank you HEINEKEN® for giving us this opportunity.

Everybody’s happy…

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Just an ordinary trip with Hybris Labs

Our luggage…

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…then a bit of shopping (sweets this time, not wine)…

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…obligatory soldering…

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…followed by testing (behind closed doors with some random objects)…

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…setting up at the event location…

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… and pretending nothing ever happened.

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Okay, there is a bit more to the story. We were invited to the CMO Council Elite Retreat as part of SAP Sapphire Now, where we showed Funky Retail and also Bullseye.

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On top of that we supported the SAP Machine Learning Team.

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They used a slightly modified version of Bullseye to generate some live data for their showcase and to make it more tangible.

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Sweet deep learning with YaaS.