Has an “I love that! Where can I get it?” moment ever happened to you? You are reading a magazine or walking down the street, as you notice someone's outfit. Maybe it's a t-shirt with a beautiful motif and you want to... read more →
Ooops, did you notice? We've changed our name from SAP Hybris Labs to SAP Customer Experience Labs. But don't worry, that's the only thing here! Well...apart from our URL...obviously, that'll be adapted too... One thing after the other! Important for you is just that we'll continue to do the same... read more →
Hopefully you've already had the chance to watch our Chatbot Charly video. If not, perhaps this here will fuel your curiosity... Take a look behind the scenes of the video shoot and hear our thoughts on the growing significance of conversational commerce and chatbots in general.
Charly makes shopping simpler by helping consumers on searching products, providing informations, and eventually on finalizing the checkout. Now, it assists customers after the purchase by accepting complains and creating customer tickets on their behalf. The provision of service to customer before, during and after the purchase is a fundamental... read more →
You may be familiar with the SAP Hybris Labs teams in Munich and Walldorf, but what you might not know is that there’s a small team located on another side of the world which is also working on SAP Hybris innovations. So, nice to meet you! We are the SAP... read more →