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Jun 15
Jun 11

Concept Search by Word Embeddings

Catalog search is one of the most important factor to the success of e-commerce sites and accurate and relevant results are critical to successful conversion. The following approach aims to reduce user frustration by presenting related products, when searched items are not available in catalog. The central hypothesis is that... read more →
Jun 08
Jun 07

Something is different…

Ooops, did you notice? We've changed our name from SAP Hybris Labs to SAP Customer Experience Labs. But don't worry, that's the only thing here! Well...apart from our URL...obviously, that'll be adapted too... One thing after the other! Important for you is just that we'll continue to do the same... read more →
May 25

Chatbot Charly – Behind the Scenes

Hopefully you've already had the chance to watch our Chatbot Charly video. If not, perhaps this here will fuel your curiosity... Take a look behind the scenes of the video shoot and hear our thoughts on the growing significance of conversational commerce and chatbots in general.